You can request for our service online, or walk in to any of our service centers. For any walk-in, please fill up the consignment form, packing list and invoice, and make your payment.
You can call our Customer Service to arrange for pick up. Alternatively, you can also drop your parcel at any of our outlets or drop-off locations.
The delivery time varies according to destinations. It is also depending on our transit times and our delivery schedules. Should there be no customs issue; the standard requirement of delivery for each country is per our committed schedule.
Please refer to Prohibited Items for the list of hazardous goods that will not be carried by our services.
You can use the formula below to calculate the dimensional weight of your parcel:
For "centimeters”: [(length x width x height) / 5000]
For "inches”: [(length x width x height) / 306]
Rates are calculated on the total weight of all packages on one Consignment Note. Any fraction of a kilogram is rounded up to the next higher weight break. Such rounding may cause a variance in dimensional weight (volumetric weight or gross weight) calculations. Please note that the rates stated on R BOX's invoice shall be the final and official rates. Additional charges may be assessed for shipments below a certain weight density.
You can go to our Tracking & Tracing field at our website and key in your Consignment Note number provided.
All of our shipments will have tracking numbers. Please contact –
Here are the tips on how to prepare your parcels for delivery:
Should you need further assistance, we will assist in any way possible.
Duties and taxes are charged by your local country customs authorities. It is not included in the overall shipping cost because it varies according to your local country customs authority. However, R BOX will pay on your behalf if you do get charged, this is to expedite shipping of your parcel, and you will need to make payment to R BOX to complete the delivery.
Please contact our customer service to report a lost or damaged parcel. The customer service will provide you the guidelines for the report.